sap Training

Business Processes in SAP for Utilities

Course Details
Code: IUT110-v098
Tuition (USD): $4,090.00 • Classroom (5 days)
Course Details
GSA (USD): $3,037.78 • Classroom (5 days)

Skills Gained

  • Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").
  • The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.

Who Can Benefit

  • Managers
  • Project managers
  • Project teams


  • Essential:
  • Recommended:
       -SAP01 SAP Overview

Course Details

Course Content

  • Overview
       -CR&B application components
       -Integration of CR&B with standard SAP ERP system
       -Integration of CR&B with standard SAP CRM system
  • Execution of the most important business processes:
       -Customer information
       -Customer information with IC Web Client
       -Master data
       -Move-in/out handling
       -Device maintenance
       -Meter reading
       -Billing and invoicing
       -Energy data management
       -Intercompany data exchange
       -Contract accounts receivable and payable


  • This course, along with IUT210 (Master Data and Basic Functions) is recommended as a prerequisite for any further courses.

Course based on software release

  • ERP 6.07 SP04, CRM 7.03 SP04, NW 7.11 SP03
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