Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").
The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
Who Can Benefit
-SAP01 SAP Overview
-CR&B application components
-Integration of CR&B with standard SAP ERP system
-Integration of CR&B with standard SAP CRM system
Execution of the most important business processes:
-Customer information with IC Web Client
-Billing and invoicing
-Energy data management
-Intercompany data exchange
-Contract accounts receivable and payable
This course, along with IUT210 (Master Data and Basic Functions) is recommended as a prerequisite for any further courses.