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Change Request Management with SAP Solution Manager 7.2 - Configuration

Course Details
Code: SM255-v018
Tuition (USD): $4,090.00 • Classroom (5 days)
$4,090.00 • Virtual (5 days)

Skills Gained

  • This course will prepare you to:
       -Describe the various elements of SAP Solution Manager Change Request Management
       -Configure the SAP standard process for the Change Request Management scenario
       -Outline how to customize the Change Request Management process according to your needs

Who Can Benefit

  • Change Manager
  • System Administrator
  • Technology Consultant

Prerequisites

  • Essential:
       -SM100 – SAP Solution Manager - Configuration for Operation
  • Recommended:
       -CR100 – CRM Customizing Fundamentals
       -ADM325 – Software Logistics for SAP S/4HANA and SAP Business Suite

Course Details

Course Content

  • The SAP Solution Manager Concept
       -Highlight the benefits from the integration of IT Service Management into Application Lifecycle Management
       -List different user interfaces to be used with Change Request Management
       -Outline the authorization concept for SAP Solution Manager
  • Change Request Management - Overview
       -List tools that SAP offers for Change Control Management and describe their use
       -Outline the process flow for SAP Solution Manager Change Request Management
  • Basic Setup Steps for Change Request Management
       -Prepare the SAP Solution Manager system for the basic configuration of the Change Request Management scenario
       -Describe the main steps that are needed to configure the SAP Solution Manager system for the Change Request Management scenario
       -Describe the main steps that are needed to configure the managed systems for the Change Request Management scenario
  • Master Data for Change Request Management
       -Create business partners
       -Create the Installed Base Components for Change Request Management
  • The Use of the WebClient UI for Change Request Management
       -Outline the relationship between business roles and authorization roles
       -Explain different personalization options for the WebClient UI
       -Outline different configuration options for the WebClient UI
       -List usages of multilevel categorization in the context of Change Request Management
  • Landscape Definition for Change Request Management
       -Outline the idea of branches and logical component groups
       -Outline how the status of a change cycle controls the actions on transport requests
       -Outline the use of the Administration Cockpit within Change Request Management
       -Outline the integration of Change Request Management into Solution Documentation
  • Change Request Management Processes
       -Create and approve requests for change
       -Explain the process flow for normal changes
       -Process urgent changes
       -Implement Corrections during the test phase
       -Implement administrative changes
       -Outline the process for standard changes
       -Document changes to non-SAP components with the help of Change Request Management and general changes
  • Change Request Management-Specific Customizing I
       -Explain the meaning of transaction types for Change Request Management
       -Explain the meaning of determination procedures and profiles that are assigned to transaction types for change transactions
  • Features of the Administration Cockpit: Task Lists and Monitoring Options
       -Explain the structure of Task Lists
       -Evaluate the use of different Change Request Management reporting tools
  • System Protection Against Downgrades
       -List reasons for downgrades
       -Outline the idea of downgrade protection with SAP Solution Manager Change Request Management
       -Describe the concept of Cross-System Object Locks
       -Configure the system landscape for the use of downgrade protection
  • Retrofit
       -Outline the need for a retrofit
       -Configure system landscapes for the use with retrofit
       - Outline the process flow for retrofits
  • Change Request Management-Specific Customizing II
       -Copy a transaction type into the customer namespace
       -Adapt a transaction type by adding a new status to it
       -Explain how to assign application areas to a categorization schema
       -List the steps that are needed to customize the approval procedure for Change Request Management
       -Describe the process flow for the preliminary import of normal changes
       -Outline the use of selective imports in Change Request Management
  • Addendum: Central Change and Transport System
       -Outline the general idea of central Change and Transport System
       -Explain the terms transport collection and system cluster

Course based on software release

  • SAP Solution Manager 7.2 SP05