Skills Gained
- "
- Describe the idea of Application Lifecycle Management and how IT Service Management is integrated in this process
- Explain the standard IT Service Management Processes offered by SAP Solution Manager
- Configure the SAP standard processes for IT Service Management
- Outline how to customize the IT Service Management processes according to your needs.
- Understand the new functionalitites offered with SAP Solution Manager 7.2
Who Can Benefit
- System Administrator
- Technology Consultant
- IT Service Helpdesk
Prerequisites
- Essential:
-none - Recommended:
-SM100 - SAP Solution Manager Configuration and Operations
-CR100 - CRM Customizing Fundamentals