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Specialized IT Support Training Courses

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  • Specialized - HDI Desktop Support Manager (Course)

    Course Code: 2540
    As the desktop support manager, you are responsible for executing the operational and tactical plans of desk side support while satisfying customer and business needs. The scope of services the...
  • Specialized - HDI Support Center Manager (Course)

    Course Code: 2539
    The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. In HDI Support Center Manager, you...
  • Specialized - HDI Support Center Director (Course)

    Course Code: 2541
    Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation's success. For this reason, the support center director must...
  • Specialized - KCS Principles (Course)

    Course Code: 2542
    Knowledge-Centered Support (KCS), developed by the Consortium for Service Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support...
  • Specialized - HDI Desktop Support Technician (Course)

    Course Code: 2537
    As a desktop support technician, you are an IT support professional who spends much of your day visiting customers at their workstations or home office, providing technical support to many desktop...
  • Specialized - HDI Support Center Team Lead (Course)

    Course Code: 2538
    The Support Center Team Lead serves as the communication link between the team and the manager and is the first point of internal escalation for the customer. HDI Support Center Team Lead training...
  • Specialized - HDI Support Center Analyst (Course)

    Course Code: 2536
    Help desk professionals and support center analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest...
  • Specialized - HDI Structured Problem Solving for the Support Professional (Course)

    Course Code: 2441
    Often, analysts use an ad hoc approach to problem solving, guided by their instincts and past experience. But such an approach is inconsistent and often wastes time and resources. Structured problem...