As a desktop support technician, you are an IT support professional who spends much of your day visiting customers at their workstations or home office, providing technical support to many desktop systems.
In this HDI Desktop Support Technician course, you will learn about key support center processes and concepts to improve overall support operations, and you will gain customer service and interpersonal skills that improve the customer's experience.
This course is designed to assist you in preparing for the HDI Desktop Support Technician (HDI-DST) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase, and you must take the exam within 12 weeks of course completion.
Proven techniques for improving on-site customer interaction
How service level agreements impact workflow and prioritization of requests
Seven key steps for effective root cause analysis
The ITIL processes of incident, problem, change, release, asset, and configuration management
An overview of security management and knowledge management
Essential time management and problem-solving skills
Effective strategies for managing difficult customers
Who Can Benefit
Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and therefore must develop best-practice skills specific to this unique form of customer contact
Individuals who are preparing for the HDI Desktop Support Technician certification
https://www.exitcertified.com/training/specialized/it-tech-support/desktop-support-technician-9574-detail.html2537HDI Desktop Support Technicianhttps://assets.exitcertified.com/assets/CourseImages/40d1fd1cd4/AdobeStock_224267764__FitMaxWzEwMDAsMTAwMF0.jpg1495.00USDInStock/Training/Specialized/IT SupportAs a desktop support technician, you are an IT support professional who spends much of your day visiting customers at their...1495.00SpecializedClassroom2011-02-01T15:31:02+00:00USD