IT Management Suite 8.1 Diagnostics and Troubleshooting

Course Details
Code: ITMS-8-1-DT
Tuition (USD): $1,800.00 • Classroom (2 days)
$1,800.00 • Virtual (2 days)

The Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course is designed for professionals tasked with maintaining and utilizing a Symantec IT Management Suite (ITMS) implementation in their organizations. This twoday, instructor-led, hands-on course teaches students the underlying components and methods used to troubleshoot the Symantec Management Platform along with the site infrastructure and ITMS solutions to keep it operating optimally. Students learn how to define, diagnose and solve common platform and solution issues within the ITMS environment. Students also learn how to use the platform consoles and reports to analyze and monitor the environment to proactively monitor the environment.

Skills Gained

By the completion of this course, you will be able to better understand how to:

  • Understand the components and processes within the ITMS infrastructure.
  • Understand the tools and methods used to pinpoint problems and implement solutions.
  • Discover, diagnose, solve and communicate results common issues in the following areas:
  • o Symantec Management Platform (SMP)
  • o SMP Site Infrastructure
  • o Symantec Management Agents/Plug-ins
  • o IT Management Suite Solutions

Who Can Benefit

This course is for IT administrators who maintain and monitor ITMS processes like software distribution, taking inventory of computers, distributing software updates to computers, performing asset management functions or remotely managing computers using any of the following Symantec suites:

  • IT Management Suite 7.6/8.0/8.1
  • Client Management Suite
  • Asset Management Suite
  • Server Management Suite

Prerequisites

You must have a basic understanding and working knowledge of Microsoft Windows operating systems and optionally Linux and Mac operating systems.

Course Details

Hands-On

This course includes practical hands-on troubleshooting exercises that enable you to apply those skills in a working environment.

Course Pre-Work

Before attending the Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course are required to complete the following web-based training:

  • Symantec Diagnostic and Troubleshooting Methodology

Course Outline

The following modules are included in the course and are based on typical use cases that are designed to meet business or operational objectives and are common to the troubleshooting of common issues that may occur in the maintenance of Symantec IT Management Suite 8.1 environments.

ITMS Infrastructure Overview

ITMS Components Overview

  • ITMS Components Overview

Factors that Influence Proper ITMS Operation

  • Notification Server Design Considerations
  • Microsoft SQL Server Design Considerations
  • Site Server Design Considerations
  • Internet Gateway Design Considerations
  • ITMS Component Ratios and Placement
  • ITMS Topologies

Symantec Management Platform Troubleshooting

Components, Architecture and SMP Process Flow

  • SMP Component Overview
  • SQL Database Interaction with the SMP
  • SMP Server Communication and Process Flow

Diagnosing and Troubleshooting Common SMP Issues

  • Management View and Web Site
  • SMP Database
  • SMP Communications
  • Symantec Management Agent
  • LAB: SMP Problem Diagnosis to Resolution

Site Infrastructure Troubleshooting

Components, Architecture and Process Flow of the SMP Site Infrastructure

  • SMP Site Management Overview
  • Site Server Inventory, File and Task Distribution
  • Internet Gateway Security and Communication Flow

Common Problems within the SMP Site Infrastructure

  • Site Server Service and Communication Issues
  • CeM Agent, Site and Gateway Infrastructure Issues
  • Hierarchy and Replication Issues
  • LAB: Site Infrastructure Problem Diagnosis to Resolution

ITMS Solution Troubleshooting

Components, Architecture and Process Flow of ITMS Solutions

  • ITMS Solution Overview
  • ITMS Solution Design Considerations
  • LAB: ITMS Solution Walkthrough

Applying Symantec Diagnosis and Troubleshooting Methodology to ITMS Solutions

  • Inventory Solution and Resource Discovery - Identifying and Resolving Common Problems
  • LAB: Inventory Solution Diagnosis and Troubleshooting
  • Software Management and Delivery - Identifying and Resolving Common Problems
  • LAB: Software Management Solution Diagnosis and Troubleshooting
  • Asset Management and Compliance - Identifying and Resolving Common Problems
  • LAB: Asset Management Diagnosis and Troubleshooting
  • Deployment Solution - Identifying and Resolving Common Problems
  • LAB: Deployment Solution Diagnosis and Troubleshooting
  • Patch Management Solution - Identifying and Resolving Common Problems
  • LAB: Patch Management Solution Diagnosis and Troubleshooting
  • Monitor Solution - Identifying and Resolving Common Problems
  • LAB: Monitor Solution Diagnosis and Troubleshooting