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Business Process Analysis

  • Tuition USD $2,295
  • Reviews star_rate star_rate star_rate star_rate star_half 853 Ratings
  • Course Code 2818
  • Duration 3 days
  • Available Formats Virtual, Classroom

In this course, yoll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements.

The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, yoll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, yoll learn how to present your analysis work to management and hold a successful project retrospective.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Skills Gained

  • Attributes of a quality process
  • Contributors to process quality
  • Process of business process analysis
  • Triggers for business process analysis
  • Responsibilities of the BA
  • Stakeholder identification and analysis 
  • Elicitation techniques, such as interviewing and observation
  • Elicitation session preparation and management
  • Goal-Question-Metric (GQM) analysis
  • Metrics selection
  • Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming)
  • Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams
  • Identification of improvement options using the situation-target-proposal (STP) method
  • Structure of an effective business case
  • Project retrospectives

Who Can Benefit

  • Systems analysts
  • Business analysts
  • IT project managers
  • Associate project managers
  • Project managers
  • Project coordinators
  • Project analysts
  • Project leaders
  • Senior project managers
  • Team leaders
  • Product managers
  • Program managers

Course Details

1. Define the 'Quality' of a Business Process

  • People
  • Process
  • Tools
  • Inputs

2. Choose a Business Process to Analyze

3. Understand the Business Analysis Process

  • Definition of 'Business Process Analysis'
  • The Process of Business Process Analysis
  • Role of the Business Analyst

4. Charter the Process Action Team

5. Identify the Stakeholders of a Business Process

6. Choose Information Gathering Techniques

7. Gather Information

  • Preparation
  • Execution
  • Feedback & Validation

8. Document the Process Goal and Metrics

  • Perform GQM Analysis

9. Model the Current (As-Is) Process

  • ETVX Process Model
  • SIPOC Analysis
  • Use Case Diagrams
  • Process Flowcharts
  • Swim Lane Diagrams
  • Data-Flow Diagrams (DFD)
  • Entity-Relationship Diagrams (ERD)

10. Determine Causes of Problems

  • Fishbone (Ishikawa) Causal Analysis

11. Determine Process Improvement Options

  • Modeling the Improved (To-Be) Process

12. Make the Business Case for Process Improvement

13. Plan the Implementation

14. Hold a Project Retrospective

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Very good overview and Intro to AWS. Just the right amount of information.

Gave directions/document with great places to eat and area was very clean Free parking and food in kitchen in the morning

I can only say Thank You for persisting - following up and getting me into this class. Well spent 20-25 hours

I felt as if I was able to learn and retain a lot within just 3 days of training

Great instruction on AWS DevOps, even added more to the presentation for better understanding. The teacher was well informed and technically savvy to assist students on the fly through hiccups.

6 options available

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  • GTR Oct 5, 2020 Oct 7, 2020 (3 days)
    Location
    Virtual
    Language
    English
    Time
    08:30 16:30 EST
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  • Nov 2, 2020 Nov 4, 2020 (3 days)
    Location
    Virtual
    Language
    English
    Time
    09:30 17:30 EST
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  • Nov 23, 2020 Nov 25, 2020 (3 days)
    Location
    Virtual
    Language
    English
    Time
    08:30 16:30 EST
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  • Dec 7, 2020 Dec 9, 2020 (3 days)
    Location
    Virtual
    Language
    English
    Time
    08:30 16:30 EST
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  • Dec 14, 2020 Dec 16, 2020 (3 days)
    Location
    Virtual
    Language
    English
    Time
    08:30 16:30 EST
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  • Jan 4, 2021 Jan 6, 2021 (3 days)
    Location
    Virtual
    Language
    English
    Time
    08:30 16:30 EST
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