In this course, youll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements. The course begins by highlighting the...
In this course, youll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements.
The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, youll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, youll learn how to present your analysis work to management and hold a successful project retrospective.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
Attributes of a quality process
Contributors to process quality
Process of business process analysis
Triggers for business process analysis
Responsibilities of the BA
Stakeholder identification and analysis
Elicitation techniques, such as interviewing and observation
Elicitation session preparation and management
Goal-Question-Metric (GQM) analysis
Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming)
Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams
Identification of improvement options using the situation-target-proposal (STP) method
Structure of an effective business case
Who Can Benefit
IT project managers
Associate project managers
Senior project managers
1. Define the 'Quality' of a Business Process
2. Choose a Business Process to Analyze
3. Understand the Business Analysis Process
Definition of 'Business Process Analysis'
The Process of Business Process Analysis
Role of the Business Analyst
4. Charter the Process Action Team
5. Identify the Stakeholders of a Business Process
6. Choose Information Gathering Techniques
7. Gather Information
Feedback & Validation
8. Document the Process Goal and Metrics
Perform GQM Analysis
9. Model the Current (As-Is) Process
ETVX Process Model
Use Case Diagrams
Swim Lane Diagrams
Data-Flow Diagrams (DFD)
Entity-Relationship Diagrams (ERD)
10. Determine Causes of Problems
Fishbone (Ishikawa) Causal Analysis
11. Determine Process Improvement Options
Modeling the Improved (To-Be) Process
12. Make the Business Case for Process Improvement
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Does the course schedule include a Lunchbreak?
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
How can someone reach me during class?
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
Does ExitCertified deliver group training?
Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact firstname.lastname@example.org.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
This was effective way to provide a ton of information in a short time period.
The course was informative, and I learnt a new skill. The instructor was up to the point.
Great instructor, clear and concise course. Labs were easy to follow and worked perfectly.
Class was very informative, although one lab didnt but will try again later
Good training. A lot to take in for the short amount of time we have though