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Analysis and Problem Solving for Consultants (CO20)

  • Tuition USD $1,395
  • Reviews star_rate star_rate star_rate star_rate star_half 329 Ratings
  • Course Code 8964V
  • Duration 2 days
  • Available Formats Virtual

As client problems become more complex, and the desire to implement solutions that not only meet needs but deliver true business value increases, technical consultants need to develop a more in-depth understanding of their clients in order to be successful. This shift combined with the fact that the solutions many organizations or internal support functions offer are also becoming broader and include more services means that technical consultants have to have business acumen and better problem solving and analysis skills.

This is an interactive workshop that helps both internal and external consultants build the skills and knowledge to better gather and analyze client information and make sense of it in order to make more effective recommendations.

Skills Gained

  • Understand your client, whether internal or external, and the context for the consulting engagement
  • Gather data to clarify the issue, opportunity, or problem to be addressed
  • Define success criteria
  • Analyze the gap between current and desired results
  • Develop and assess alternative solutions or actions
  • Select an optimal solution or action
  • Develop recommendations to present to your client

Who Can Benefit

Anyone in an internal or external consulting role

Project managers

Business analysts

IT professionals

Engineers

Other technical professionals who would like to improve the outcomes of their consulting engagements by:

  • Collecting the right data from the right stakeholders
  • Effectively analyzing the data they collect
  • Identifying the right solutions 

Prerequisites

Self-study on the Consulting Skills Portal prior to class

Course Details

1. Prework: Preparation Phase

  • Client Engagement Opportunity
  • Consulting Behaviours Benchmark Assessment
  • Consulting Engagement Life Cycle
  • Personal Needs
  • Case Study

2. Introduction

  • Introduction to course
  • Personal learning objectives
  • The Consulting Life Cycle
  • Collecting the right data

3. Understand the Client

  • Understanding the client's business mode and strategy
  • Documenting value and service chains
  • Analyzing stakeholders

4. Understand the Issue, Opportunity, or Problem

  • Identifying data requirements
  • Sources of data
  • Data collection methods
  • Documenting data
  • Determining root causes

5. Construct the Solution

  • Identifying and assessing solutions options
  • Creative thinking techniques
  • Selecting the best option

6. Develop a Recommendation

  • Summarizing findings
  • Planning your message
  • Tailoring your recommendation for your audience

7. Connection

  • Your personal action plan

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Labs were well organized, instructions were clear.

Instructor was knowledgeable and helpful.

Exactly what we needed for our organization, at the right time, at the right price. We'll be back!

The AWS Solution Architect Associate class is well organized. The instructor was professional and knowledgable. I would recommend this to co-workers as well as friends.

The course material was laid out logically. There are a lot of aws services and concepts to cover in the three days but overall was a good learning experience.

Joel Rosenblum is an excellent instructor. Would gladly take more courses he taught. Extremely knowledgeable with the content and real world experience with the tech. Gotcha issues provided by him to look for in tech were very useful. Very friendly and available during and after class time.

Tom Peters was very helpful initially and once voucher was confirmed valid. Tom P required Kyle Banas to approve my voucher that was earned for selling certain quantity of M365 licenses. Request confirmation voucher was valid less than 3 months from notification. Tom P CC'd Kyle B on email to confirm. Kyle to several weeks and MANY email requests without ever responding to request. Tom P eventually approved the voucher.

Content was excellent. Labs and lab environment was excellent.

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