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ITIL® 4 Managing Professional (MP) Transition Module

  • Tuition USD $3,190 GSA  $3,053.40
  • Reviews star_rate star_rate star_rate star_rate star_half 3223 Ratings
  • Course Code 1194
  • Duration 5 days
  • Available Formats Classroom

The Managing Professional (MP) Transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. On successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via this course and related exam.In addition to fully preparing you for this exam, this ITIL 4 transition module will teach you how to create, deliver, and support services and drive stakeholder value.

Skills Gained

  • Understand the key concepts of service management 
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management  
  • Understand the four dimensions of service management 
  • Understand the purpose and components of the ITIL service value system 
  • Understand the activities of the service value chain, and how they interconnect 
  • Describe the interconnected nature of the service value chain and how this supports value streams
     
  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Describe the interconnected nature of the service value chain and how this supports value streams

Prerequisites

Course Details

ITIL 4 Managing Professional Transition Course Outline

Create, Deliver, and Support

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritizing work

Drive Stakeholder Value

  • Understand how customer journeys are designed
  • Understand the concept of the customer journey (2) BL2 1
  • Know how to foster stakeholder relationship
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

High Velocity IT

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL 'operating model'
  • Know how to create, deliver, and support services

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

Should allow student to download the software of the e-Textbook though out agency can't give the permition to download file out of the firewall.

Great experience. Recommend utilizing multiple screens when doing the virtual lessons and following along in lab.

The course and labs were well organized and performed flawlessly. They made sure that all the information was timely relayed to the students.

There were too many emails and it was confusing trying to understand what information we would be getting from which emails.

Course Material was well presented and labs were interesting and hand on experience

6 options available

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  • Jun 21, 2021 Jun 25, 2021 (5 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
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  • Aug 16, 2021 Aug 20, 2021 (5 days)
    Location
    New York, NY
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
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  • Sep 27, 2021 Oct 1, 2021 (5 days)
    Location
    Alexandria, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
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  • Dec 13, 2021 Dec 17, 2021 (5 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EST
    Enroll
    Enroll
  • Feb 7, 2022 Feb 11, 2022 (5 days)
    Location
    New York, NY
    Language
    English
    Time
    9:00 AM 4:30 PM EST
    Enroll
    Enroll
  • Mar 28, 2022 Apr 1, 2022 (5 days)
    Location
    Alexandria, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
    Enroll
    Enroll
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