The future of IBM Maximo: Work Centers and Inspections Can Transform Your Business

closeClose

ITIL® 4 Managing Professional (MP) Transition Module

  • Tuition USD $3,190
  • Reviews star_rate star_rate star_rate star_rate star_half 508 Ratings
  • Course Code 1194
  • Duration 5 days
  • Available Formats Classroom, Virtual

The Managing Professional (MP) Transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. On successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via this course and related exam.In addition to fully preparing you for this exam, this ITIL 4 transition module will teach you how to create, deliver, and support services and drive stakeholder value.

Skills Gained

  • Understand the key concepts of service management 
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management  
  • Understand the four dimensions of service management 
  • Understand the purpose and components of the ITIL service value system 
  • Understand the activities of the service value chain, and how they interconnect 
  • Describe the interconnected nature of the service value chain and how this supports value streams
     
  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Describe the interconnected nature of the service value chain and how this supports value streams

Prerequisites

Course Details

ITIL 4 Managing Professional Transition Course Outline

Create, Deliver, and Support

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritizing work

Drive Stakeholder Value

  • Understand how customer journeys are designed
  • Understand the concept of the customer journey (2) BL2 1
  • Know how to foster stakeholder relationship
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

High Velocity IT

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL 'operating model'
  • Know how to create, deliver, and support services

How do I enroll?

A comprehensive listing of ExitCertified courses can be found here. You can register directly for the required course/location when you select "register". If you have any questions or prefer to speak with an ExitCertified education consultant directly, please submit your query here. A representative will contact you shortly.

How do I pay for a class?

You can pay at the time of registration using credit card (Mastercard/Visa/American Express) cheque or PO.

What if I have training credits?

ExitCertified honors all savings programs from the partners we work with. ExitCertified also offers training credits across multiple partners through our FLEX Account.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Lunchtime?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

Tommy was a great instructor. We relied on this class to develop our understanding, and we were very happy with the result.

I had a good and comfortable remote training experience. Look forward to more such trainings.

The AWS Training & Certification course was fantastic. Ryan Dymek was the instructor; he was awesome. I learned a lot in 3 days!

Very good intro class. Nice to have a support staff available, even it not required.

Labs were well organized, instructions were clear.

Instructor was knowledgeable and helpful.

10 options available

undo
  • GTR Aug 10, 2020 Aug 14, 2020 (5 days)
    Location
    Virtual
    Language
    English
    Time
    9:00 AM 5:00 PM EDT
    Enroll
    Enroll
  • Aug 31, 2020 Sep 4, 2020 (5 days)
    Location
    New York, NY
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
    Enroll
    Enroll
  • GTR Sep 28, 2020 Oct 2, 2020 (5 days)
    Location
    Virtual
    Language
    English
    Time
    9:00 AM 5:00 PM EDT
    Enroll
    Enroll
  • Nov 2, 2020 Nov 6, 2020 (5 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EST
    Enroll
    Enroll
  • Dec 7, 2020 Dec 11, 2020 (5 days)
    Location
    Rockville, MD
    Language
    English
    Time
    9:00 AM 4:30 PM EST
    Enroll
    Enroll
  • Jan 11, 2021 Jan 15, 2021 (5 days)
    Location
    Alexandria, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EST
    Enroll
    Enroll
  • Mar 1, 2021 Mar 5, 2021 (5 days)
    Location
    New York, NY
    Language
    English
    Time
    9:00 AM 4:30 PM EST
    Enroll
    Enroll
  • May 3, 2021 May 7, 2021 (5 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
    Enroll
    Enroll
  • Aug 16, 2021 Aug 20, 2021 (5 days)
    Location
    New York, NY
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
    Enroll
    Enroll
  • Sep 27, 2021 Oct 1, 2021 (5 days)
    Location
    Alexandria, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
    Enroll
    Enroll
Contact Us 1-800-803-3948
Contact Us Live Chat
FAQ Get immediate answers to our most frequently asked qestions. View FAQs arrow_forward