3 arrows

Get 50% Off ForgeRock Training Bundles

closeClose

ITIL® 4 Strategist: Direct, Plan and Improve Training

  • Tuition USD $1,950
  • Reviews star_rate star_rate star_rate star_rate star_half 3224 Ratings
  • Course Code 1282
  • Duration 3 days
  • Available Formats Classroom, Virtual

This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.The course prepares you for the ITI 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

  • The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

Skills Gained

  • Apply the key concepts of Direct, Plan and Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
  • Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
  • Apply the key concepts of Direct, Plan and Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
  • Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Prerequisites

  • Must hold the ITIL 4 Foundation Certificate

Course Details

Outline

Understand the Key Concepts of Direct, Plan & Improve (DPI)

  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control

Understand the Differences Between the Following Key Concepts

  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, compliance and management
  • Policies, Controls and Guidelines

Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

  • Cascade goals and requirements
  • Define effective policies, controls and guidelines
  • Place decision-making authority at the correct level

Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

  • The role of risk and risk management in DPI
  • How governance impacts DPI
  • Ensure that controls are sufficient, but not excessive

Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

  • Use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Identify assessment objectives, outputs, requirements and criteria
  • Select an appropriate assessment method for a particular situation
  • Define and prioritize desired outcomes of an improvement
  • Build, justify and advocate for a business case
  • Conduct improvement reviews and lesson learn analysis
  • Embed continual improvement at all levels of the SVS

Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of Communication & OCM:
  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels
  • Establish effective interfaces across the value chain

Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

  • Define indicators and metrics to support objectives
  • Direct, plan and improve value streams and practices
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
  • Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices including addressing the 4 dimensions and Value Stream Mapping

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

The whole process was very good - I even had trouble with my registration and the support was excellent. Micah was a great person to communicate with after I registered as well and was a huge help.

ExitCertified has well experienced and professional instructors that make their training sessions a remarkable one.

Good course. Labs were well-documented, relevant, and systems performed well.

Well planned presentations. Live Demo. Excellent labs to ensure comprehension.

Classromm confortable and enviroment. Instructir knowlegeable of course matarial but need to align to students working in the Canadian Federal Govt. ve US Federal govt.

4 options available

undo
  • Jul 21, 2021 Jul 23, 2021 (3 days) GTR
    Location
    Virtual
    Language
    English
    Time
    9:00 AM 5:00 PM EDT
    Enroll
    Enroll
  • Sep 15, 2021 Sep 17, 2021 (3 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
    Enroll
    Enroll
  • Jan 19, 2022 Jan 21, 2022 (3 days)
    Location
    New York, NY
    Language
    English
    Time
    9:00 AM 4:30 PM EST
    Enroll
    Enroll
  • Mar 16, 2022 Mar 18, 2022 (3 days)
    Location
    Herndon, VA
    Language
    English
    Time
    9:00 AM 4:30 PM EDT
    Enroll
    Enroll
Contact Us 1-800-803-3948
Contact Us
FAQ Get immediate answers to our most frequently asked qestions. View FAQs arrow_forward