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R12.2 Oracle Field Service Fundamentals

This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12, 12.2 or 12.2 In this course you will learn the position of Field Service in the Service Suite and...

By Request

$3,600 USD

Course Code D96338GC10

Duration 3 days

Available Formats Classroom

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Overview

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This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12, 12.2 or 12.2

In this course you will learn the position of Field Service in the Service Suite and how it integrates with and leverages the other service modules. You will also learn how Field Service integrates with other E-Business Suite applications, how to set up Field Service resources, and what are the functions and limitations of these resources.

Learn To:

Describe the position of Field Service in the service suite
Explain the service request to resolution process
Describe the tasks involved in the dispatch to debrief process
Explain where and how Field Service’s dispatch to debrief process fits in the service request to resolution process

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

Skills Gained

Set up R12.1 Oracle Field Service
Identify the features of Oracle Field Service
Describe how Oracle Field Service integrates with the Oracle eBusiness Service Suite and other Oracle eBusiness Suite applications
Understand the impacts of key implementation decisions

Prerequisites

R12.1 Oracle Service Fundamentals

Course Details

Overview of Field Service

The Service Suite
The Service Request to Resolution Process
Creating a Field Service Task
The Dispatch to Debrief Process
Scheduling a Field Service Task
Executing a Field Service Task
Debrief Components
Closing a Field Service Task and Request

Prerequisite E-Business Suite Setups and Integrations

Mandatory and Recommended Implementations
Field Service: Mobile
Prerequisite Common Application Components
Prerequisite Setups for Creating, Scheduling, and Completing a Task
Responsibilities of the Field Service Implementer

Oracle Field Service Implementation

Setting up Field Service Resources
Setting up Territories and Scheduling
Using Skills for Scheduling
Generating Trips
Implementing Preventive Maintenance
Scheduling Tasks Longer than a Standard Shift

Implementing and Using the Oracle Field Service Dispatch Center

Dispatcher Tasks in Service Resolution
Dispatch Center Right-Click Menus
Managing Schedules and Trips
Google Maps and GPS in Scheduling
Dispatch Center Setups

Setting Up and Using Field Service Advanced Scheduler

Advanced Scheduler Key Features
Selecting and Scheduling Tasks
Finding Eligible Technicians for Tasks
Scheduling Cost Options
Parts Order
Understanding Trip Optimization
Advanced Scheduler Parameter Setups

Setting Up and Using Field Service Technician Portal and Debrief

Technician Tasks in Service Resolution
Features of the Technician Portal
Parts Order for a Task
Parts Order for Trunk Stock Replenishment
Debrief Components
Debrief and Post-Debrief
Debrief Setup
Task Status Transition Flow

Setting Up and Using Oracle Spares Management

Spares Management Supply Chain
Field Service Logistics
Usable, Excess, and Defective Parts
Technician Priority Orders
Parts Search and Ordering
Part Priority

Setting Up and Using Field Service Administrator Portal

Administrator Tasks in Service Resolution
Administrator Portal: Key Features
Administrator Portal Setup
Debrief Correction Process
Charges Correction Process

Appendix: Profile Options and Scheduling Parameters for Field Service

Setting Up Profile Options
Dispatch Center Profile Options
Advanced Scheduler Rules and Parameters
Scheduler Cost and Window to Promise Parameters
Debrief Profile Options
Spares Profile Option for Excess and Defective Returns

Summary of R12.1 Oracle Field Service Fundamentals

Overview of Field Service
Debrief Process
Setting Up Field Service Resources
Setting Up Territories and Scheduling
Setting Up and Using the Dispatch Center
Setting Up and Using the Technician Portal
Setting Up and Using the Administrator Portal
Oracle Field Service Learning Path

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When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

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If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

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Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

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GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

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At ExitCertified we offer training that is Instructor-Led, Online, Virtual and Self-Paced.

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Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

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As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

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ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

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Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

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We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

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You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

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