Planning and Implementation for Consultants (CO50)

Course Details
Code: 8967V
Tuition (USD): $795.00 • Virtual (1 day)

The real value of technical consulting comes after a recommendation is accepted by a client. Through successful implementation, the client has the opportunity to realize the value of the solution defined. Often however, technical consultants are not involved in the implementation, and even when they are they have to work with and through others to help their clients achieve the desired outcomes. Without proper implementation planning, there is a high risk that the solution will not deliver the anticipated value to the client, which could negatively impact the credibility of the technical consultant and damage their relationship with the client.

This interactive workshop helps both internal and external consultants build the skills and knowledge required to ensure clients realize the value of the consultant's recommendation.

Skills Gained

  • Assess the impact your recommendations will have on people
  • Understand and deal with differing perceptions of change
  • Uncover and respond to resistance to change
  • Identify the risks associated with the transition, and plan to offset them
  • Follow a plan for transferring key information and insights to the project manager, implementation team and client

Who Can Benefit

Anyone in an internal or external consulting role

Project managers

Business analysts

IT professionals

Engineers

Other technical professionals who would like to improve the outcomes of their consulting engagements by:

  • Planning an effective hand-off to a project team
  • Minimizing implementation risk through effective planning and communication
  • Ensuring the client is prepared to support change that result from solution implementation

Prerequisites

Self-study on the Consulting Skills Portal prior to attending class.

Course Details

1. Prework: Preparation Phase

  • Complete the Leading Transformation Personal Benchmark
  • Video adVisors
  • Review the Consulting Engagement Life Cycle
  • Complete a Benchmark Assessment
  • Discussion with Your Manager / Coach

2. Introduction

  • Introduction to Course
  • Personal Learning Objectives
  • The Consulting Life Cycle
  • Your Experience with Change
  • The Change Process
  • Seven Reasons Change Fails

3. Change and the Consulting Life Cycle

  • Identifying Implementation Success Factors
  • The Role(s) of a Consultant In Implementation
  • Setting Implementation Teams Up for Success

4. Levels of Change

  • The Change Planning Process
  • Defining Change Goals
  • Assessing the Level of Change and Planning Supporting Actions
  • Identifying and Correcting Impact of Change Perception Gaps

5. The Impact of Change

  • Change Enablers and Barriers
  • Recognizing Active and Passive Resistance to Change
  • The Impact of Change Model
  • Adapting Behaviours
  • Overcoming Resistance to Change

6. The Transition

  • Working with Project Teams to Identify and Mitigate Risks
  • Transferring Knowledge

7. Connection

  • Your Personal Action Plan