Category
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Contact Center Topic: Networking | Code: UCCEA-GK
Cisco Unified Contact Center Enterprise Administration (UCCE-A) (Course)
UCCEA-GK
UCCE-A - Cisco Unified Contact Center Enterprise Administration v11.5 is a 5-day instructor-led course that prepares learners to administer the Cisco Unified CCE v11.5 solution. This course will...
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Contact Center Topic: Networking | Code: UCCEAA-GK
UCCE-AA 11.5Cisco Unified Contact Center Enterprise Administration Advanced (Course)
UCCEAA-GK
UCCE-AA - Cisco Unified Contact Center Enterprise Advanced Administration v11.5 is a 5-day instructor-led course that prepares learners to implement more advanced functions and options in the Cisco...
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Contact Center Topic: First | Code: ACCXSL-SUN
Cisco - ACCXSL - Advanced Contact Center Express Scripting Labs (ACCXSL) (Course)
ACCXSL-SUN
After completion of this course, students will be able to...Describe the Unified CCX product architecture, components, call flow, and general administration techniques Des Skills Gained Experienced...
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Contact Center Topic: Administration | Code: APCCE-SUN
Cisco - APCCE 11 - Administering Packaged Contact Center Enterprise (APCCE) (Course)
APCCE-SUN
After successfully completing this class, students will be able to perform the tasks associated with the adds, moves and changes and reporting within the contact center, and in addition take a complex...
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Contact Center Topic: Administration | Code: AUCCE1-SUN
Cisco - AUCCE 1 - Administering Unified Contact Center Enterprise Part 1 (AUCCE 1) (Course)
AUCCE1-SUN
Upon completing this course, the learner will be able to meet these overall objectives:� Demonstrate an overall understanding of the Cisco Unified CCE�solution from a component functional level....
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Contact Center Topic: Administration | Code: AUCCE2-SUN
Cisco - AUCCE 2 - Administering Unified Contact Center Enterprise Part 2 (AUCCE 2) (Course)
AUCCE2-SUN
Upon completing this course, the learner will be able to meet these overall objectives:� Demonstrate advanced proficiency with add/move/change of the ACD/PBX (agent/skill) environment of UCCE....
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Contact Center Topic: Networking | Code: CCCEF-SUN
CCCEF - Cisco Contact Center Enterprise Fundamentals (CCCEF) (Course)
CCCEF-SUN
Module 1: Exploring Communications Manager and Unity Connection Describe, at a high level, the Cisco Communications Manager and Unity connection solution� Describe the role of Cisco Unified...
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Contact Center Topic: Networking | Code: ICCE-SUN
ICCE - Integrating Cisco Enterprise Chat & Email into Cisco Contact Center Enterprise (ICCE) (Course)
ICCE-SUN
Module 1 ? Deploying Cisco Enterprise Chat and Email Lesson 1 - ECE Overview� ECE Deployment Models and Architectural Overview� ECE System Requirements� Chat, Email and Data Flow ECE Login...
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Contact Center Topic: Programming | Code: CVPDS Part 1
Cisco - CVP Development and Scripting Part 1 (Course)
CVPDS Part 1
CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build...
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Contact Center Topic: Programming | Code: CVPDS Part 2
Cisco - CVP Development and Scripting Part 2 (CVPDS Part 2) (Course)
CVPDS Part 2
The new CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript,...
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Contact Center Topic: Networking | Code: CCEA-SUN
CCEA - Administering Cisco Contact Center Enterprise (Course)
CCEA-SUN
Upon completing this course, students will be able to meet these objectives: Navigate CCE configuration and scripting tools. Configure a Dialed Number, Call Type, and Media Routing Domain. Build a...
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Contact Center Topic: Networking | Code: CCEAA-SUN
CCEAA - Cisco Contact Center Enterprise Advanced Administration (Course)
CCEAA-SUN
Upon completing this course, students will be able to meet these objectives: Describe the components, protocols, and call flow of PCCE by referencing the discovery platform to prepare for further...
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Contact Center Topic: Networking | Code: CCEF-SUN
CCEF - Understanding Cisco Contact Center Foundations (Course)
CCEF-SUN
Upon completing this course, students will be able to meet these objectives: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the PCCE architecture...
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Contact Center Topic: Networking | Code: CCER-SUN
CCER - Reporting Cisco Contact Center Enterprise (Course)
CCER-SUN
To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment.�The course considers the nuances of analyzing and troubleshooting...
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Contact Center Topic: Networking | Code: CCEFIN-SUN
CCEFIN - Finesse Operations for Cisco Contact Center (CCEFIN) (Course)
CCEFIN-SUN
Cisco Finesse Basics Basic Finesse Customization Gadgets The REST API Troubleshooting Skills Gained Those wanting to customize the Agent and Supervisor desktop out of the box solution IT support staff...
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Features of Cisco Digital Learning Library
Gamification
Get achievement badges and medals for mastering content and study techniques.
Accessible Anytime, From Anywhere
The Cisco Digital Learning Library is available 24/7, compatible with smartphones, tablets, and computers, and syncs your learning so you can switch between devices without losing your place.
Searchable Content
Find exactly what you’re looking for by searching the instruction guides and video transcripts. Save information for later by adding bookmarks and notes.
Hands-on Labs
Includes access to Discovery Labs, including graded challenge assignments to measure progress.
Certificate of Completion
Awarded to everyone who finishes each course.
Digital Learning Library, All Access(DLL-AA) - $10,000 USD
The Cisco All Access Digital Learning Library includes all of the courses in:
- Digital Learning Library for Infrastructure
- Digital Learning Library for Collaboration
- Digital Learning Library for Security
Digital Learning Library for Infrastructure(DLL-I) - $5,000 USD
The following courses are included:
- Interconnecting Cisco Networking Devices, Part 1 (ICND1)
- Interconnecting Cisco Networking Devices, Part 2 (ICND2)
- Implementing Cisco IP routing (ROUTE)
- Implementing Cisco IP Switched Networks (SWITCH)
- Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
- Designing for Cisco Internetwork Solutions (DESGN)
- Designing Cisco Network Service Architectures (ARCH)
- Designing Cisco Wireless Enterprise Networks (WIDESIGN)
- Implementing Cisco Wireless Network Fundamentals (WIFUND)
- Deploying Cisco Wireless Enterprise Networks (WIDEPLOY)
- Securing Cisco Wireless Enterprise Networks (WISECURE)
Digital Learning Library for Collaboration(DLL-C) - $5,000 USD
The following courses are included:
- Implementing Cisco Collaboration Devices (CICD) 1.0
- Implementing Cisco Video Network Devices, Part 2 (CIVND2) 1.0
- Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) 1.0
- Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) 1.0
- Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) 1.0
- Implementing Cisco Collaboration Applications (CAPPS) 1.0
Digital Learning Library for Security
(DLL-S) - $5,000 USD
The following courses are included:
Cisco Digital Learning Library – Demo
Watch this video to learn more about the features of the Cisco Digital Learning Library and how it can help you build your Cisco skills.
