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IBM Control Desk 7.6.0.2 Fundamentals

  • Tuition USD $1,650
  • Reviews star_rate star_rate star_rate star_rate star_half 1926 Ratings
  • Course Code TP352G
  • Duration 2 days
  • Available Formats Classroom, Virtual
This course is available in other formats
Self-Paced
IBM Control Desk 7.6.0.2 Fundamentals (TOD47G-SPVC)

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Skills Gained

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk

Who Can Benefit

This course is suitable for all roles, including installers, administrators, and service desk agents.

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Course Details

Course Outline

  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

very good... also gave relevant examples to our current business requirements.

The entire AWS Essentials Course was great! ExitCertified supplied everything we need ahead of time and all went smoothly.

It was a pleasant experience from registration all through the course. I just wish they would have covered 100% of the material covered by the exam.

There were too many emails and it was confusing trying to understand what information we would be getting from which emails.

Very organized. I like how they keep me informed and prepared for training. I would certainly go to ExitCertified (Tech Data) as a training delivery platform/company again.

2 options available

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  • Mar 8, 2021 Mar 9, 2021 (2 days)
    Location
    iMVP
    Language
    English
    Time
    9:30AM 5:30PM EST
    Enroll
    Enroll
  • Jun 21, 2021 Jun 22, 2021 (2 days)
    Location
    iMVP
    Language
    English
    Time
    9:30AM 5:30PM EDT
    Enroll
    Enroll
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